Both transparency and a seamless process are hugely important in building successful partnerships. We have broken down our client process so you have clarity of what goes on and when it happens.

01  Kick-Off Call

Before signing any dotted lines and paying any desposits, we’ll hop on a quick call to outline the full scope of the project, deliverables, timeframe, budget, your design inspiration, overall vision, etc. Typically, these are verbally agreed upon on this call.

02  Signed, Sealed, Deliverables

We’ll send over a link to your custom client portal, which will be your go-to source for all things: project proposals, invoices, timelines, contracts, final deliverables, and more. Once the project proposal is approved, the contract, client questionnaire, and 30% deposit invoices are shared. We can only progress once these have been signed, filled out, and paid.

04  Presentation

Now it’s time for you to see the progress! Together, we will schedule time for a call where the work is presented to you. In this presentation, we’ll walk you through every step of the process explaining the rational behind each decision to ultimately get to the final version at the end. We will also send you the deck afterwards so you can refer back to it when pulling together feedback.

Although tricky, it’s really important to let all the information presented to you sink in for at least a day or two before providing consolidated feedback. Depending on the level of amendments required (if any), we may request a second presentation call to review the changes and provide further explanation and insights.